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Store Policy

Customer Care

At Urbanicks.com, we are dedicated to providing exceptional service and support to our valued customers. Our customer care policy outlines our commitment to ensuring a seamless shopping experience and addressing any concerns or issues promptly and efficiently.

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1. Customer Service Availability

Our customer service team is available to assist you with any inquiries or issues you may have. You can reach us through:

  • Email: info@urbanicks.com

  • Phone: +91-9006593223

  • Live Chat: Available on our website from 9:00 AM to 6:00 PM IST, Monday to Friday

2. Order Processing and Shipping

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase.

  • Processing Time: Orders are typically processed within 2-3 business days.

  • Shipping: We offer reliable and fast shipping services. Delivery times vary based on your location, but we strive to ensure that all orders are delivered within 7-10 business days.

3. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not, you can return or exchange items under the following conditions:

  • Return Period: You can return products within 7 days of receiving your order.

  • Condition: Items must be unused, unwashed, and in their original packaging.

  • Return Process: To initiate a return, please contact us through your login. We will provide you with instructions and a return shipping address.

  • Refunds: Refunds will be processed within 10-15 business days after we receive the returned item.

4. Product Quality Guarantee

We stand by the quality of our products. If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

5. Privacy and Security

We respect your privacy and are committed to protecting your personal information. For details on how we collect, use, and safeguard your data, please refer to our Privacy Policy.

6. Feedback and Suggestions

We value your feedback and are always looking for ways to improve our products and services. If you have any suggestions or comments, please do not hesitate to reach out to us.

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Thank you for choosing Urbanicks.com. We are here to ensure your shopping experience is enjoyable and satisfying.

Privacy & Safety

At Urbanicks.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Safety Policy outlines how we collect, use, and safeguard your data when you shop with us online.

1. Information We Collect

  • Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, phone number, and payment details.

  • Non-Personal Information: We may collect non-personal information such as your browser type, IP address, and browsing behavior on our website to improve your shopping experience.

2. How We Use Your Information

  • Order Processing: We use your personal information to process and fulfill your orders, including shipping and delivery.

  • Customer Service: Your information helps us respond to your inquiries, provide customer support, and resolve any issues.

  • Marketing: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products and services. You can opt-out at any time.

  • Improvement: We analyze non-personal information to understand customer behavior and preferences, helping us enhance our website and offerings.

3. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses Secure Socket Layer (SSL) technology to encrypt data during transmission.

4. Sharing Your Information

  • Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us with payment processing, shipping, and other essential functions. These providers are required to maintain the confidentiality and security of your information.

  • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

6. You have the right to:​

  • Correction: Request corrections to any inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal information, subject to legal obligations.

  • Opt-Out: Unsubscribe from our marketing communications at any time.

8. Changes to This Policy

We may update this Privacy and Safety Policy from time to time. Any changes will be posted on this page, and the effective date will be noted at the top of the policy. We encourage you to review this policy periodically.

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